Returns & Exchanges
At ROUGH., we stand by the quality of our garments, but if your purchase isn't a perfect fit, you can return or exchange items within 30 days of delivery. All items must be in their original, unworn condition with all tags intact to qualify for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in the original ROUGH. packaging and include the printed return slip provided by the portal.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized carrier location or scheduled pickup point.
Receive Your Refund
Once our warehouse team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing